Plain English. We hold the personal information you give us, we use it to run your move, and we keep it only as long as we need to. Below is the detail.
Who we are
Romford Removals is a UK-registered removals firm operating international moves from Romford and the East-London RM-postcode area to France, Italy, Spain, and Portugal. For data-protection purposes we are the data controller of the personal information you provide to us.
What data we collect
The personal information you give us directly:
- Your name and contact details (email, phone).
- The pickup and drop-off addresses for the move.
- A target moving date if you have one.
- Free-text notes you choose to include with the brief.
- Survey-derived information about the consignment (inventory, valuations, photographs of access at the Romford-area property).
- Documentation required for customs (residency-evidence pack, NIE / codice fiscale / NIF references where applicable, V5C for vehicle shipping).
How we use it
Your personal information is used for:
- Replying to your enquiry and arranging the survey.
- Preparing and issuing your written quote.
- Filing UK and destination-country customs paperwork (ToR1 to HMRC, destination-country inventory and declarations).
- Operating the move and corresponding with you about it.
- Issuing invoices and managing the commercial relationship.
We do not sell or rent your personal information. We do not use it for marketing to unrelated parties.
Who we share it with
Limited sharing for operational purposes only:
- HMRC, for the UK-side ToR1 declaration.
- The destination-country customs authority (French Douanes, Italian Agenzia delle Dogane, Spanish Aduana, Portuguese Autoridade Tributária) for the country-specific declaration.
- Insurance providers operating cover on the consignment.
- Service providers operating parts of the move under contract (depot operators, port forwarders, ferry and Eurotunnel operators) bound by data-processing agreements.
- Sister network sites only where we refer you on (e.g. UK Portugal Removals for a Portugal-only specialist move, or Removals Manchester for a Costa del Sol retirement specialism we do not run) — and only with your explicit consent.
How long we keep it
We retain enquiry and quote records as long as we need to operate the move and satisfy our legal obligations afterwards (customs records, accounting, insurance, claims). Outside those retention requirements, we keep information only as long as needed for legitimate business purposes.
Your rights
Under UK GDPR you have the right to access the information we hold on you, to correct it if wrong, to request deletion (subject to the retention requirements above), to object to processing for purposes other than delivering your move, and to lodge a complaint with the Information Commissioner's Office (ICO).
To exercise any of these rights, email hello@romford-removals.uk.
Cookies and analytics
This site uses minimal essential cookies for the basic operation of the website and form submissions. We do not run third-party advertising trackers.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected here with the "last updated" date refreshed.
Contact
Questions on this policy: email hello@romford-removals.uk.